Frequently Asked Questions
Most orders are processed within 2-4 business days (we do not ship on weekends or holidays). For questions about your order, email us at firstname.lastname@example.org with your inquiry and we will respond to you as soon as we can.
We accept all major credit cards.
We recommend contacting your bank, as they are generally most helpful identifying the issue.
No. Not at this time.
Unfortunately, you can’t update your order after it has been placed. If you need to make changes or cancel your order, please email us at email@example.com with “CANCEL ORDER” as the subject and we will do our best to accommodate you!
We do! Our Online Gift Cards are applicable to anything on www.the5thway.com.
Simply enter and apply your promo code or online gift card at checkout. Please note that promo code discounts don’t apply to already discounted items or subscription orders.
Our system only allows one discount code per order. If you have more than one code, please apply whichever saves you the most now and save the other for your next purchase! Please note, promotional codes cannot be used on already discounted items or subscription purchases.
Discounts can be applied only on full priced items. Discounts cannot be combined, and will not apply to already discounted items or subscription orders.
Your credit card will be charged when your order is placed.
If your order is incorrect please reach out to us at firstname.lastname@example.org with your order number in the subject line. We will make it right!
If an item arrives damaged, please email us at email@example.com within 7 days of receipt with “DAMAGED” in the subject line so we can ship you a replacement asap!